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  1. Cognigy.AI Help Center
  2. How to's & Tutorials
  3. Best Practices

Best Practices

  • Cognigy.AI Solution Accelerators
  • Cognigy.AI Bot Building Checklist 
  • Voice: Strategies for Hard to Understand Phrases
  • Universal skills for Chat and Voice
  • Avoid customer frustration
  • Getting more than just a yes or no
  • Get the conversation going
  • Building a Deployment Pipeline for Cognigy.AI Bots
  • Streamline your Agent with Intent Hierarchies
  • The Ultimate Guide to Cognigy NLU Training
  • Cognigy.AI Terms
  • Cognigy NLU Training: Improving Intent recognition
  • Cognigy NLU Training: Resolving Intent conflicts
  • Cognigy NLU Training: Reducing false positives
  • What to do when the answer is too long for one Output Node
  • Voice Gateway – Handling Homophones 
  • Cheat Sheet: CognigyScript
  • Migrating from Cognigy.AI v3 to v4
  • Naming Pattern for more readable agents
  • Missing Pattern for human-like information gathering processes
  • Orchestrator Pattern for managing multi-flow projects
  • Gatekeeper Pattern to ensure GDPR compliance
  • Repeat Last Intent Pattern for user-friendly voice bots
  • Handle most FAQs in the NLU tab
  • Wait for user input on the telephone with the Voice Gateway
  • Handover specific conversations to human agents
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