Cognigy.AI Solution Accelerators

Cognigy's Solution Accelerators help enterprises create powerful Virtual Agents fast and easy by leveraging carefully curated and field-tested collections of pre-built resources for specific industries, domains and use cases.

The Solution Accelerators contain the following components:

#1 Pre-built Conversation Flows
Pre-made orchestration flows route messages through the process according to recognized Intents. Based on this best-practice setup, flow designers can build their own conversational processes with minimum adjustment effort.

#2 Turnkey Intent Recognition
More than 500 most-expressed user intents, organized in well-balanced intent hierarchies, can be accurately recognized out-of-the-box. This is based on Cognigy's industry-leading NLU, enhanced with thousands of human-crafted example sentences.

#3 Comprehensive Lexicons
Lexicons with a total of ~20k entities ensure that Virtual Agents can securely identify terms ("bicycle") and synonyms ("bike") and attribute them to the correct slot ("vehicle").

How to use Solution Accelerators

When creating a new Virtual Agent in Cognigy, the second step of the Agent Creation Wizard is "Select Solution Accelerator".

Basic Accelerators are simple implementations of end-to-end chatbots. They can help new users understand Cognigy easier and faster but it is usually not advised to expand these bots into customer-facing Virtual Agents.

The Advanced Solution Accelerators consist of highly elaborate industry-, domain- and use case-specific NLU models and Flows which are designed to be deployed to production with minimum customization. As a result, bot builders can save thousands of hours of development and machine learning effort. Note that these bots do not have a complete conversation design as this is added in a customer-specific characteristic.

The fourth step of the Agent Creation Wizard is "Add Skills". Here you can optionally decide to power-up your Virtual Agent with the capabilities to do small talk or to make it recognize entities from Lexicons such as cities, public holidays or others.

Note that the availability of Solution Accelerators depends on the selected NLU language. Not every Accelerator is available in every language. Please also note that some of the Accelerators come with large NLU models. As the NLU training is triggered automatically during the Agent Creation Wizard, the final step can take a few seconds to complete.

Here is a short introduction video:

If you need support with the Cognigy.AI solution accelerators, please reach out to info@cognigy.com to receive support.

Advanced Solution Accelerators by Industry

Insurance
	Car Insurance Orchestration Flows [Intents] 70+ Car Insurance intents in hierarchical structure [Lexicon] Insurance Glossary QnA with definitions: 90+ entities (Subrogation, Claim, Total Loss, etc.) [Lexicon] Insurance Types: 10+ entities (Dental Insurance, Long-Term Disability Insurance, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	Generic Insurance Orchestration Flows [Intents] 30+ Generic Insurance intents in hierarchical structure [Example Flow] Claims-Process [Lexicon] Insurance Glossary QnA with definitions: 90+ entities (Subrogation, Claim, Total Loss, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Lexicon] Insurance Types: 10+ entities (Dental Insurance, Long-Term Disability Insurance, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	Health Insurance Orchestration Flows [Intents] 70+ Health Insurance intents in hierarchical structure [Example Flow] Claims-Process [Lexicon] Insurance Glossary QnA with definitions: 90+ entities (Subrogation, Claim, Total Loss, etc.) [Lexicon] Medical Conditions: 290+ entities (Vertigo, Diabetes, OCD, etc.) [Lexicon] Medical Professions: 60+ entities (Podiatrist, Cardiologist, Chiropractor, etc.) [Lexicon] Drugs: 3860+ entities (Xanax, Pfizerpen, Zyvox, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Lexicon] Insurance Types: 10+ entities (Dental Insurance, Long-Term Disability Insurance, etc.) [Lexicon] Medical Therapies: 200+ entities (Acupressure, Hormone Therapy, Chemotherapy, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	Homeowners Insurance Orchestration Flows [Intents] 70+ Homeowners Insurance intents in hierarchical structure [Lexicon] Insurance Glossary QnA with definitions: 90+ entities (Subrogation, Claim, Total Loss, etc.) [Lexicon] Insurance Types: 10+ entities (Dental Insurance, Long-Term Disability Insurance, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	Liability Insurance Orchestration Flows [Intents] 40+ Liability Insurance intents in hierarchical structure [Lexicon] Insurance Glossary QnA with definitions: 90+ entities (Subrogation, Claim, Total Loss, etc.) [Lexicon] Insurance Types: 10+ entities (Dental Insurance, Long-Term Disability Insurance, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	Life Insurance Orchestration Flows [Intents] 40+ Life Insurance intents in hierarchical structure [Lexicon] Insurance Glossary QnA with definitions: 90+ entities (Subrogation, Claim, Total Loss, etc.) [Lexicon] Insurance Types: 10+ entities (Dental Insurance, Long-Term Disability Insurance, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Intents] Lexicon-use-case-intents via lexicon slots [Lexicon] Drugs: 3860+ entities (Xanax, Pfizerpen, Zyvox, etc.) [Lexicon] Medical Conditions: 290+ entities (Vertigo, Diabetes, OCD, etc.) [Lexicon] Medical Professions: 60+ entities (Podiatrist, Cardiologist, Chiropractor, etc.)
Banking
	Retail Banking Orchestration Flows [Intents] 60+ Banking intents in hierarchical structure [Example Flow] View Transactions [Lexicon] Banking Account Names: 20+ entities (Savings, Direct Debit Account, etc.) [Lexicon] Banking Cards: 10+ entities (VISA Card, Debit Card, etc.) [Lexicon] Banking Professions: 120+ entities (Trust Officer, Securities Trader, etc.) [Lexicon] Banking Terms: 240+ entities (Yield, Substitute Check, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Lexicon] Currencies: 170+ entities (USD, EUR, Great British Pound, etc.) [Lexicon] Personal data items: 20+ entities (Mobile Phone Number, Address, etc.) [Lexicon] Food Items: 110+ entities (Beef, Jam, Oatmeal, etc.) [Lexicon] Famous Movies: 990+ entities (2012, Spider-Man 3, etc.) [Lexicon] Consumer Goods Companies: 100+ entities (Nestlé, Heineken, Nintendo, etc.) [Lexicon] Cosmetics: 80+ entities (wax, hair shampoo, lip gloss, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
Commerce
	Commerce Orchestration Flows [Intents] 40+ Commerce intents in hierarchical structure [Lexicon] Cosmetics: 80+ entities (Wax, Hair Shampoo, Lip Gloss, etc.) [Lexicon] Consumer Devices: 60+ entities (Doorbell, Toaster, Camera, PC) [Lexicon] Tools: 110+ entities (Scissors, Wrench, Shovel, etc.) [Lexicon] Consumer Goods Companies: 100+ entities (Nestlé, Heineken, Nintendo, etc.) [Lexicon] Decorations: 80+ entities (Garland, Paper Lanterns, Balloons, etc.) [Lexicon] Food Items: 110+ entities (Beef, Jam, Oatmeal, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
Travel/Tourism
	Airline Orchestration Flows [Intents] 30+ Tourism intents in hierarchical structure [Lexicon] Famous Landmarks: 91 entities (The Louvre, Empire State Building, Machu Picchu, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Lexicon] Airport Codes: 8950+ entities (NYC, DUS, LAX, etc.) [Lexicon] Cities: 3990+ entities (New York City, Berlin, Paris, etc.) [Lexicon] Flight Classes: 6+ entities (First class, Economy, etc.) [Lexicon] Holidays: 210+ entities (Veterans Day, Thanksgiving Day, etc.) [Lexicon] Payment Methods: 20+ entities (Visa, Klarna, Google Pay, etc.) [Lexicon] Personal data items: 20+ entities (Mobile Phone Number, Address, etc.) [Intents] Lexicon-use-case-intents via lexicon slots

Advanced Solution Accelerators by Domain

	Customer Service Orchestration Flows [Intents] 60+ Customer Service Intents in hierarchical structure [Example Flow] Order History [Lexicon] Devices: 10+ entities (Tablet, Notebook, etc.) [Lexicon] Contact Methods: 9 entities (Email, SMS, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Lexicon] Payment Methods: 20+ entities (Visa, Klarna, Google Pay, etc.) [Lexicon] US Cities [Lexicon] US Zip Codes [Lexicon] US States [Lexicon] Countries [Intents] Lexicon-use-case-intents via lexicon slots
	Finance Orchestration Flows [Intents] 50+ Finance Intents in hierarchical structure [Lexicon] Currencies: 170+ entities (USD, EUR, Great British Pound, etc.) [Lexicon] Finance Terms: 150+ entities (401(k), yield, trust, etc.) [Lexicon] Accounting Professions: 80+ entities (Auditor, Chartered Accountant, Tax adviser, etc.) [Lexicon] Organisation Types: 60 entities (school, council, firm, etc.) [Lexicon] Generic Business Terms: 85 entities (ROI, monetization, trademark, etc.) [Lexicon] Marketing Expenses: 10+ entities (Online Marketing, PR, Webinars, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	HR Orchestration Flows [Intents] 70+ HR Intents in hierarchical structure [Lexicon] Federal Holidays: 20+ entities (New Year's Day, Labor Day, etc.) [Lexicon] Personal data items: 20+ entities (Mobile Phone Number, Address, etc.) [Lexicon] HR Terms: 100+ entities (Onboarding, Wage Drift, Union, etc.) [Lexicon] Engineering Professions: 170+ entities (Structural engineer, Industrial engineer, etc.) [Lexicon] IT Professions: 100+ entities (Cloud Architect, .NET Developer, IT Manager, etc.) [Lexicon] Accounting Professions: 80+ entities (Auditor, Chartered Accountant, Tax adviser, etc.) [Lexicon] Organisation Types: 60+ entities (school, council, firm, etc.) [Lexicon] Nationalities: 240+ entities (Afghan, Dutch, German, etc.) [Intents] Lexicon-use-case-intents via lexicon slots
	IT Service Desk Orchestration Flows [Intents] 20+ IT Service Desk Intents [Lexicon] Mobile Device Brands: 110+ entities (Apple, HTC, ZTE, etc.) [Lexicon] Software: 140+ entities (Microsoft Word, Salesforce, ServiceNow, etc.) [Lexicon] Devices: 70+ entities (Tablet, Notebook, USB-Stick, etc.) [Lexicon] Organizations: 1100+ entities (Yahoo, 3M, etc.) [Intents] Lexicon-use-case-intents via lexicon slots

Skills

	Small Talk [Intents] 100+ SmallTalk en-US [Intents] 100+ SmallTalk de-DE
	Other Skills [Lexicon] Celebrities: 600+ entities [Lexicon] Cities: 3990+ entities (New York City, Berlin, Paris, etc.) [Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.) [Lexicon] Demonyms: 300+ entities [Lexicon] Holidays: 200+ public holidays globally [Lexicon] Organizations: 1000+ companies [Lexicon] Airport Codes: 8950+ entities (NYC, DUS, LAX, etc.) The following assets can be provided upon request as an uploadable file: [Lexicon] Art Types: 100+ entities (Landscape painting, tribal art, graffiti, CGI, etc.) [Lexicon] Famous Books: 100+ entities (1982, Bible, etc.) [Lexicon] Mobile Devices: 100+ entities (Samsung Galaxy S20, Apple iPhone 12, etc.) [Lexicon] Marketing Terms: 100+ entities (Qualified lead, Cost per Click, A/B Testing, etc.)

Small Talk

[Intents] 100+ SmallTalk en-US
[Intents] 100+ SmallTalk de-DE

Other Skills

[Lexicon] Celebrities: 600+ entities
[Lexicon] Cities: 3990+ entities (New York City, Berlin, Paris, etc.)
[Lexicon] Countries: 260+ entities (Germany, Vietnam, Australia, etc.)
[Lexicon] Demonyms: 300+ entities
[Lexicon] Holidays: 200+ public holidays globally
[Lexicon] Organizations: 1000+ companies
[Lexicon] Airport Codes: 8950+ entities (NYC, DUS, LAX, etc.)

The following assets can be provided upon request as an uploadable file:

[Lexicon] Art Types: 100+ entities (Landscape painting, tribal art, graffiti, CGI, etc.)
[Lexicon] Famous Books: 100+ entities (1982, Bible, etc.)
[Lexicon] Mobile Devices: 100+ entities (Samsung Galaxy S20, Apple iPhone 12, etc.)
[Lexicon] Marketing Terms: 100+ entities (Qualified lead, Cost per Click, A/B Testing, etc.)

Cognigy.AI Solution Accelerators

How to use Solution Accelerators

Advanced Solution Accelerators by Industry

Insurance

Car Insurance

Generic Insurance

Health Insurance

Homeowners Insurance

Liability Insurance

Life Insurance

Banking

Retail Banking

Commerce

Commerce

Travel/Tourism

Airline

Advanced Solution Accelerators by Domain

Customer Service

Finance

HR

IT Service Desk

Skills

Small Talk

Other Skills

Best Practices

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