This How-to covers the necessary steps for creating and connecting Twilio to a Twilio Voice Endpoint within Cognigy. If you want to get information about assigning a Flow to the Endpoint and setting up the Data Management see Endpoints.

Two Step Process

1 Create and Configure a Twilio Endpoint within Cognigy.AI
2 Connect Your Twilio Number to the Endpoint

1 Create and Configure the Twilio Endpoint

Location: Cognigy.AI

Requirements
✔ Access to the Twilio Console

1.1 Create a Twilio Endpoint

First you have to create an Endpoint of type Twilio (see Figure 1.1).

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Figure 1.1: Creating a Twilio Endpoint

1.2 Get the Endpoint URL

Move to the top of the Endpoint configuration page and copy the Endpoint URL which is displayed above the General Settings (see Figure 1.2).

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Figure 1.2: Twilio Endpoint and the Endpoint URL

2 Connect Your Twilio Number to the Endpoint

Location: Twilio Console

Requirements
✔ Endpoint URL

Login to the Twilio Console and select the number you obtained previously. Click on Manage Numbers and select the preferred number. Scroll down until you reach Voice & Fax settings. Focus on the A call comes in section (see Figure 2.1: Configuration).

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Figure 2.1: Configuring the incoming call webhook

Simply paste the Endpoint URL you have copied from Cognigy.AI as a A call comes in Webhook.

That's it!

Take your phone and call the number!


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