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  1. Cognigy.AI Help Center
  2. Plug & Play Extensions

Plug & Play Extensions

Explore Cognigy.AI Extensions and improve your virtual agent with natively provided software ecosystem integrations.

Getting Started

  • Extensions Overview
  • NPM Package: @cognigy/extension-tools
  • Getting Started with Extensions
  • Extensions Installation
  • Extensions Best Practices
  • Adding Child Nodes

Microsoft

  • Microsoft Graph: Login a user and provide internal assistance
  • Microsoft Dynamics 365: Maintain Contacts and Accounts
  • Microsoft QnA Maker: Extend Virtual Agents with a Knowledgebase
  • Microsoft Power Automate: Trigger and Integrate a Flow

Salesforce

  • Salesforce: Maintain Contacts, Accounts and more
  • Salesforce Service Cloud: Integrate Live Chat Handover

Service Now

  • Service Now: Provide powerful IT Service Management
  • Service Now: Connect to Live Chat

UIPath

  • UiPath: Intro
  • UiPath: Authentication
  • UiPath: Get Processes
  • UiPath: Get Robots By Username
  • UiPath: Start a Job from Flow
  • UiPath: Action Center Functionality
  • See all 7 articles

Zendesk

  • Zendesk: Maintain Support Tickets and search for Help Center Articles
  • Zendesk: Handover Webchat Conversations to Agent Workspace
  • Zendesk: Check Agent Availability via Zendesk "Chat" API
  • Zendesk: Request a Callback from an Agent
  • Sunshine Conversations: Zendesk Handovers

Others

  • Abbyy Vantage: Process documents within a conversation
  • Azure Cognitive Services: Analyze User Messages
  • Hubspot: Maintain Contact Information
  • Stripe: Handle Payments and Customers
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