Extensions enable a virtual agent to connect to any third-party system. With the help of these customized integrations, complex processes and procedures can be natively integrated into the AI. Ultimately, the nodes provided can be added to the respective flow as usual via the menu.

   Watch Cognigy Sessions "Extensions"

Please note that Cognigy does not provide enterprise support for developed Extensions. This repository is licensed under MIT, in which the community is responsible for the shared modules.

  1. Download an Extension of your choice from the library below
  2. Upload it to your virtual agent
  3. Done


Icon Name Description Download Version
Abbyy Vantage Run Vantage Skills and use Transaction results within the further conversation Download 4.0.0
Amazon Connect Hang up or transfer calls Download 4.0.0
Alfresco This Extension provides various Alfresco Content Services functions in order to get information from the Alfresco Content repo. Download 4.0.0
Asana Manage tasks within a virtual agent conversation Download 4.0.0
icon.png AudioCodes Voice Verification Trigger AudioCodes voice verification processes Download 4.0.0
Avaya Voice Use Avaya for voice control Download 4.1.0
AWS Use AWS Functions (S3, Lambda, Polly) Download 4.0.1
Bamboo HR Get General Employee Information Download 4.0.0
Calendly Use Meeting information from Calendly Download 4.0.0
Cognigy Webchat Change the Avatar (User, Bot, Agent) Download 4.1.0
Cognigy Use Customized Nodes Download 4.1.5
Cognigy Live Agent Exposes custom helper functions for Cognigy Live Agent Download 4.0.0
Confluence Search your Confluence Download 4.0.0
Crypto Use hashes Download 4.1.0
DeepL Translate Text Messages Download 4.0.0
dhl.png DHL

Get Delivery Status and Look for DHL Locations

Download 4.0.0
Elastic Search Search for items in Databases Download 4.0.0
Facebook Messenger Get the user's location Download 4.0.0
FedEx Track Shipments Download 4.0.0
File Upload Upload files to AWS or Azure Download 4.0.0
Fuzzy Search

Provide unspecific (fuzzy) searches
(natively provided with v4.16 and up)

Download 4.0.1

Provides ticket management functions

Download 4.0.0
Google Firebase Store data in a Firebase Realtime Database Download 4.0.1
Google Maps Use Google Maps in your Chat Download 4.2.0
Google Sheets Use Google Spreadsheets Download 4.2.0
Google Translator Use the Google Translator Download 4.0.0
Here Get Geolocation Download 4.0.0
Hypatos Deep learning based end-to-end document processing Download 4.0.0
iCal Conversion Convert iCal to JSON and the other way around Download 4.0.0
icon.png Intrafind Search Documents via Intrafind Download 4.0.1
Hubspot Use Hubspot CRM Information Download 4.0.3
Jira Get Ticket Information Download 4.0.0
Kofax Start a RPA Robot Download 4.0.0
Language Detection Detect the language of a text Download 4.0.0
Marvel API Use Marvel Comics information Download 4.0.0
Microsoft Azure Use the Azure Cognitive Services Download 4.0.0
Microsoft Azure DevOps Create and retrieve Work Items Download 4.0.0
Microsoft Power Automate Run a Microsoft Flow Download 4.0.0
Microsoft Sharepoint Get Sharepoint List and Site information Download 4.0.0
Microsoft Dynamics 365 Maintain Contacts and Accounts Download 4.0.0
Microsoft Graph Login and use the Graph API Download 4.2.1
Microsoft QnA Maker Connect a QnA Maker Knowledgebase and answer user questions Download 4.0.0 Integrate with Boards Download 4.0.0
News Get the latest news headlines Download 4.0.0
Open Weather Map Get the current weather information Download 4.0.0
OpenAI Integrates with OpenAI GPT-3 Download 4.0.0
ParcelLab Get package information Download 4.0.0

Search results in the input text based on patterns
(natively provided with v4.16 and up)

Download 4.0.1
Random Cat Image Example Extension Download 4.0.0
Salesforce CRM Log In, maintain and search Entities in Salesforce Download 4.2.3
Salesforce Service Cloud

Enable Salesforce Live Chat conversations
(natively provided with v4.16 and up)

Download 4.0.0

Manage customers, accounts, and contacts

Download 4.0.0
Service Now Maintain Incidents, Service Catalogs and Knowledge Articles Download 4.2.0
Service Now Table API Integrate with Service Now Table API Download 4.0.0
Service Now Live Agent Provides handovers to the Service Now Live Agent Workspace Download 4.0.1
Slack Send Messages to a Slack Channel Download 4.0.0
Stripe Handle Payments and Customers Download 4.0.0
Sunshine Conversations Performs Switchboard and Notifications tasks Download 4.1.0
Supabase Connect to a Supabase database and storage Download 4.0.0
Twilio Send SMS with Twilio Download 4.0.0
UIPath Orchestrator Integrate with UiPath Orchestrator and Action Center Download 4.2.1
Tyntec Send SMS Messages Download 4.0.0
Vier Voice Vier.AI Voice Functions Download 4.0.0
Vonage Send SMS and Verify Pin Messages Download 4.0.0
Wikipedia Search for Wikipedia articles Download 4.0.0
Yext Provide detailed Yext entity information Download 4.0.0
Zendesk Manage Tickets in Zendesk, search for Help Center articles & check agent availabilities Download 4.4.2


How to's & Tutorials



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