2023 Q2: Cognigy.AI Tech Update

This webinar presents the latest development of Cognigy.AI up to v4.51 

In this edition, join our product experts to delve into the ever-evolving world of Generative AI, advanced voice capabilities for contact centers, and how to bridge cross-channel communications gaps with multimodal service solutions.

02:55 Generative AI for enterprise contact centers

Faster bot building and elevated conversational experiences

14:13 Advanced voice features for customer service automation

Speech service support, STT hints, call recording, call transcription, and more

41:32 Introducing Cognigy xApps 

Use cases, how it works, and underlying architecture

For a full overview, check out Cognigy.AI Release Notes.



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