Join us to explore our latest highlights from the new Webchat UX and enhanced Agent Creation to advanced BYOLLM and multi-contact center handover.
00:00 Intro
01:40 Expanded Job Market
04:13 Agent Voice Setup
10:08 Webchat Progressive Rendering
13:56 Voice Updates
New TTS Support, Expanded Voice Preview, and Duration Limits upon Call Transfer
17:02 LLM & Knowledge AI Updates
Global LLMs, Universal LLM Connector, Knowledge Source Exportability, Token Consumption Tracking
24:44 Multi-Contact Center Handover
31:05 Insights Updates
For a full overview, check out Cognigy.AI Release Notes.
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