This webinar presents the latest Cognigy.AI enhancements until release 2025.25. Explore new capabilities across observability, data governance, Agent Tools, knowledge connectivity, contact center integrations and more, packed with expert insights and practical guidance to help you get the most out of the platform.
00:00 Intro
01:22 AI Ops Center Recap
03:39 New Agent Tools
12:17 LLM Request Transparency
13:59 Webchat Customization
17:18 Knowledge Connectors
23:38 Advanced Data Redaction
30:06 Enhanced Media Path Control
31:31 Cognigy Live Agent: Profile Language Settings
33:12 Cognigy Live Agent: Escalate to Supervisor
36:05 Content Guru Storm Integration
38:58 NiCE CXOnce Agent Assist Hub Integration
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