2025 Q3: Cognigy.AI Tech Update

In this fast-paced session, explore the top highlights across Agentic AI, Webchat, Voice, LLM Orchestration & Contact Center Experience.

0:00 Intro

2:23: Agentic AI Updates

Improved knowledge setup, accelerated Agent & Job Editor, system prompt customization

12:37 Webchat Updates

Style presets & automated deployment

15:57 Voice Update

Support for EU-hosted Deepgram & 11Labs services

17:09 LLM Orchestration Updates

BYO Embedding Models, model deprecation visibility, LLM latency insights, rich media context for AI Agents

27:11 Cognigy Live Agent Updates

Conversation TTL, new OData parameters, customer avatar

32:36 Salesforce MIAW Integration Updates

Automated messages, attachment handling, bidirectional typing indicators

For a full overview, check out Cognigy.AI Release Notes.