This webinar presents the latest Cognigy.AI developments until v4.85
In this edition, join us in exploring numerous enhancements we’ve made to Webchat accessibility, agent lifecycle management, voice features, GenAI, and Knowledge AI.
00:00 Intro
01:24 Product Spotlight: Webchat v3 Accessibility Conformance
04:24 Webchat Improvements
Enhanced Accessibility, Enriched Metadata, Human Agent Avatar
13:54 Agent Management Updates
NICE CXone Endpoint, Advanced Debug, Save Flow as Image
19:08 Voice Improvements
New TTS Voices and No-User-Input Timeout
21:30 Live Agent: Queue Updates
28:31 GenAI & Knowledge AI Updates
Expanded LLM Integrations, Image File Support in Knowledge AI, Enhanced Search Filtering
42:35 Other GenAI Improvements
45:27 SaaS Service Health Monitoring
46:40 Outro
For a full overview, check out Cognigy.AI Release Notes.
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