2024 Q1: Cognigy.AI Tech Update

This webinar presents the latest Cognigy.AI developments until v4.72.

Explore everything from hyper-realistic voice interactions and the new Webchat Preview to extended Knowledge AI in AI Copilot, LLM-enhanced understanding, and advanced GenAI orchestration.

00:00 Intro

02:41 Voice Features

Call Failover, 11Labs & Deepgram Integrations, & Real-Time Translation

13:16 AI Copilot Improvements

Extended Knowledge Assist & New Contact Center Integrations

19:37 Generative AI Updates

LLM-Powered Entity Extraction & Advanced LLM Prompting

25:31 Knowledge AI Updates

Web Connector

29:06 WebChat V3 Preview

UX Overhaul & Functionality Improvements 

32:41 Insights Redesign

New Look & Feel

34:27 Bonus Updates

Locale Migration & Support Global Roles

36:11 Outro

For a full overview, check out Cognigy.AI Release Notes.



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