This webinar presents the latest Cognigy.AI developments up to v4.59.
Join us for a hands-on session on designing multimodal customer journeys with Cognigy xApps and creating a dynamic Agent Assist Workspace to empower your customer service team. Plus, you'll learn about the latest Generative AI updates and more.
01:50 Generative AI Roundup
LLM Resource, AI-generated Adaptive Cards, and Knowledge AI
05:58 Cognigy xApps Builder Experience
Motivation, demo, and step-by-step tutorial
24:25 Agent Assist Deep-Dive
Configuring and designing a dynamic Agent Assist Workspace
46:24 Live Agent Enhancements
Inactivity handling and intelligent routing
52:06 Bonus Updates
Text Cleaner and Pattern-based Question Types
For a full overview, check out Cognigy.AI Release Notes.