In this video, we introduce the Text Cleaner feature in Cognigy.AI. The functionality helps to convert voice input into written text by processing input data as it typically appears in phone channels. As an example, alphanumerical identifiers are aften spelled via phonetic alphabets such as "alfa, bravo" while the expected input is "AB".
Text Cleaner enables reliable interpretation of a variety of user inputs for example to identify license plates, customer numbers, alphanumerical identifiers. Watch the video to understand more about the inner workings and potential applications of the Text Cleaner feature.
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