Cognigy xApps are mobile-first, micro web applications that let you unify and elevate experiences across channels with multimodal service uniting text, multimedia, and voice. They provide an intuitive way to overcome channel limitations and better assist customers in their journey.

Another unique advantage of xApps for customer service is the ability to harness device capabilities like cameras, GPS, mobile wallets, facial recognition, and more. This unlocks a whole new level of service experiences where processes like location sharing, file upload, and biometric authentication, can all seamlessly occur within a natural conversation.

In this video, we will demonstrate the use cases and experiences enabled by Cognigy xApps and how you can build your own xApp in a step-by-step tutorial.



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