Challenge
Finding out the validity status of my company’s Cognigy license.
Solution
Currently, there is no way to get information about your company license for Cognigy AI from the Cognigy UI.
You can check the validity of your Cognigy license by sending a request to this endpoint:
https://api-trial.cognigy.ai/openapi#get-/v2.0/system/license
Requirements:
- User sending the request needs to have an "admin" role
- User API key
The response will send you the current status of the license, but will not provide exact dates of the license validity.
Example response:
Response values and their meanings:
Invalid |
No license detected. |
valid |
License is valid. |
willExpireSoon |
This status will persist for 3 months before expiration. |
expiredRenewRequired |
This status will persist for 14 days before the Cognigy platform is closed for further use. |
expired |
The license has expired, and the Cognigy platform is no longer available for any new configurations. |
For more information on your company's license for Cognigy.AI, please contact your company’s management or IT team.
Please reach out to Cognigy Support, or your Cognigy Customer Success Manager, if you would like to extend your Cognigy license.
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