Company Licence Information for Cognigy Products

Challenge 

Finding out the validity status of my company’s Cognigy license. 

Solution 

Currently, there is no way to get information about your company license for Cognigy AI from the Cognigy UI. 

You can check the validity of your Cognigy license by sending a request to this endpoint: 
https://api-trial.cognigy.ai/openapi#get-/v2.0/system/license  

 

Requirements: 

  • User sending the request needs to have an "admin" role 
  • User API key 
     

The response will send you the current status of the license, but will not provide exact dates of the license validity. 

Example response:  

blobid0.png 

Response values and their meanings: 

Invalid 

No license detected. 

valid 

License is valid. 

willExpireSoon 

This status will persist for 3 months before expiration. 

expiredRenewRequired 

This status will persist for 14 days before the Cognigy platform is closed for further use. 

expired 

The license has expired, and the Cognigy platform is no longer available for any new configurations. 

 

For more information on your company's license for Cognigy.AI, please contact your company’s management or IT team. 

Please reach out to Cognigy Support, or your Cognigy Customer Success Manager, if you would like to extend your Cognigy license. 


Comments

0 comments

Article is closed for comments.

Was this article helpful?
0 out of 0 found this helpful