Wait for user input on the telephone with the Voice Gateway

During a phone conversation, it could often be the case that the user is not responding instantly since he/she is doing another task at the same time. In this case, waiting for the next user input and, furthermore, asking again, could improve the quality of the conversation for both sides -- virtual agent and user.

Derek Roberti explains how this small but very powerful feature could be added to any phone agent with the help of our Voice Gateway.