Deploy and use your AI Agent

To deploy and use AI Agents, Cognigy Endpoints act as gateways to connect them to the external world.  These endpoints empower AI Agents to handle text-based conversations, multimodal interactions, and voice communication, including support for contact center phone lines. Cognigy supports a wide range of channels, including Facebook (Meta) Messenger, Slack, Amazon Alexa, Microsoft Teams, WhatsApp, Cognigy Voice Gateway, Genesys, and more.

In this guide, we’ll show you how to create and configure an Endpoint for your AI Agent, in this instance a Webchat.

To enable your AI Agent to communicate via a Webchat widget, follow these steps:

1. Deploy Endpoint.
   In the sidebar, go to Deploy > Endpoints. Click New Endpoint.
   
   
2. Set Flow.
   Assign a name to the endpoint and link it to the Flow you created. Click Save.
   
   
3. Test Endpoint.
   In the top-right corner, select Open Demo Webchat to interact with your AI Agent.

The Webchat Endpoint Editor offers various configuration and integration options to add the webchat widget to your website.

➡️ Next up, have your AI Agent use Tool Actions.