Getting Started with AI Agents

Cognigy Academy For a step-by-step video tutorial, visit the course AI Agents for experienced Cognigy Users in the Cognigy Academy

In this tutorial you will learn the essentials on how to create your first AI Agent with Cognigy.AI.

An AI agent is driven by a Large Language Model (LLM), similar to ChatGPT. Unlike intent- or rule-based systems, where conversational flows need to be designed, generative AI Agents can dynamically adapt to a conversation based on their persona and instructions. For more human-like and flexible interactions, generative AI is ideal, while intent- or rule-based conversational AI offers greater control over dialog and output. In Cognigy.AI, you can combine both approaches in a single hybrid application for maximum efficiency.

In this tutorial, we will create a Logistics AI Agent who can answer general questions and help you with your parcel. The creation is as easy as this:

1. Describe an AI Agent
2. Describe an AI Agent’s job
3. Deploy and use the AI Agent

But we won’t stop here. Additionally, we will show you how you add knowledge, improve skills, give access to memory, enable image recognition and give your AI Agent a voice.

➡️ Let’s get started with a quick look at the prerequisites.