Endpoint VG // question-node yes/no // after that If-node "if answer is Yes"

Hi, any idea (or experience) why I need to confirm Yes twice by phone before it hits the Then-branch? If I say No it hits straight away Then-branch... And this happens in various bots now that use VG as endpoint.

Thanks, would appreciate any suggestions, Petteri

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2 comments

  • Official comment

    Hi Petteri,

    I saw that you also opened a support ticket for this. We are investigating and are also working on a revamp of the pAnswer/nAnswer functionality in Cognigy.AI.

    We will keep you updated through the support ticket.

    Best regards,

    Gert

  • Correction - with No it hits of course Else-branch right away...

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