Endpoint VG // question-node yes/no // after that If-node "if answer is Yes"

Hi, any idea (or experience) why I need to confirm Yes twice by phone before it hits the Then-branch? If I say No it hits straight away Then-branch... And this happens in various bots now that use VG as endpoint.

Thanks, would appreciate any suggestions, Petteri

Didn't find what you were looking for?

New post
Was this post helpful?
0 out of 0 found this helpful



  • Official comment

    Hi Petteri,

    I saw that you also opened a support ticket for this. We are investigating and are also working on a revamp of the pAnswer/nAnswer functionality in Cognigy.AI.

    We will keep you updated through the support ticket.

    Best regards,


  • Correction - with No it hits of course Else-branch right away...


Please sign in to leave a comment.