Hi Cognigy,

I am frequently working across different Cognigy.AI instances for different clients and am recently facing a bit of a Quality of Life issue:

When logging out of one app.cognigy.ai environment to switch credentials for the next app.cognigy.ai environment, Cognigy now generates a redirect in the URL that saves the previous organisation ID.

So when I enter the credentials for the next environment/organisation to log in to, it tries to log me into the previous organisation (presumably due to the redirect info), obviously failing the login.

To switch between instances on app.cognigy.ai I have to log out, then manually delete the redirect part of the URL, reload the page and then enter my credentials.

It's a small thing, but as I am switching between instances about 10-15 times per day, this is getting pretty annoying.

Can you introduce a small fix in one of the next updates, please?

Cheers, Paul

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1 comment

  • Official comment

    Hi Paul,

    We will definately take this feedback to our developers to see if we can come up with a solution for this.



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