I am adding a "Did you understand our answer? yes or no" question at the end of each session, to know if the customer is happy with our solution or not.
When I tried to filter that particular node id(EntityReferenceID) from Executed Steps table and look at the "understood" response of the input ids in Inputs table relevant to that particular node id.
But I do not get the same understood messages % as shown on the Cognigy Insights dashboard app.
Can someone tell me how is the understod messages % calculated?