I am assuming this is user error. I am building a Web Chat/Voice Gateway Agent. I have a Say Node "Say yes or no" Followed by a Wait for Input Node followed by a Say Node "I heard you say <>Text" followed by a Lookup <>Text node with branches for Default, Yes and No. Each branch has a different Say node to I can tell where it went. When I test in web chat the lookup happens just like it should. When I try on the phone I always hit the 'Default' node even though "I heard <>Text" is yes or no depending on what I said.
Why does Lookup <>Text fail on the phone? Is there a recommended alternative?