Does anyone have experience with a webchat endpoint showing up in Chrome and Firefox but not IE or Edge?  It sits on an managed KB @ https://knowledge.kofax.com/. 

It does work directly on the Endpoint "Open Webchat" test page in all browsers.

Mike

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  • Official comment

    Dear Mr Pilman,

    thank you for your comment. We can tell you the following solution:
    We release our webchat in two bersions, webchat.js and webchat.legacy.js.
    In order to support older browsers the embedder has to use the legacy version where the featureset is identical.

    If this wont work at your side, please raise a support ticket at support@cognigy.com

    Many thanks,
    Sebastian

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