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Completed Presenting a URL in a Webchat

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Mike Pilman

How do you present a hyperlink to the user in a web chat? I want to be able to show a hyperlink and move on in the flow. I can add a URL in a button but that stops the flow.

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  • Official comment
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    Alexander Teusz (Cognigy)

    Hi Mike,

    thanks for your request. Displaying links in the webchat is a pretty common use-case, so here is the answer:

    The webchat is a website as well, so that all of the contained components, such as the message bubbles, are website elements. Thus, one can use HTML inside a Say Node to display a link in the webchat. This could be done like the following:

     

    HTML Link = <a href="https://www.cognigy.com" target="_blank" style="color: white;">Click me</a>

     

    An example Say Node could look like this:

    This will be displayed in the webchat like:

     

    Please let me know if that works for you.

     

    Best

    Alex

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    Michael Hollaus

    Hi Alex, just tried your solution and it doesn't seem to work - any ideas why? Regards Mike

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    Alexander Teusz (Cognigy)

    Hey Michael,

    Can you please send your Say Node configuration here so that I can check this ?

     

    Best

    Alex

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    Kiko Claudio R

    Hello,

    I was looking for this. thanks.

    Interaction Panel/simulator shows pure html text output.

    However, in order to see the rendered html output, (tested on 4.7.1) the execution needs to be on the actual production / "deployment" (Deploy/Endpoint/Webchat) .

     

     

    thanks. 

    Kiko

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    Michiel

    Hi @Alex,

    I am having the same issue, i.e. I used your code but the output of the Say node is just the code with the link embedded in it.

    What should I do?

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    Alexander Teusz (Cognigy)

    Hey Michiel,

    Did you follow the instructions from Kiko above? The HTML is only available in our Webchat endpoint.

     

    Best

    Alex

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    Michiel

    Hey Alex,

    Yes, now it works. I missed Kiko's comment.

    Thanks.

    Kind regards,

    Michiel

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