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Answered Rearrange Case Notes in a Lookup

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Mike Pilman

It would be nice to be able to rearrange case nodes in a Lookup.  Click and drag might  be too much to ask for so cut and insert would be enough.  

 

I created a lookup with about a dozen cases which I put in alphabetic order. Then I figured out that I needed to add one but my only option was to add it on the far right.

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  • Official comment
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    Alexander Teusz (Cognigy)

    Hi Mike,

    Thanks for your request.

     

    Drag & Drop Cases in Lookup:

    You can drag and drop Cases in a Lookup node such as nodes in the flow:

     

    Best,

    Alex

  • Avatar
    Mike Pilman

    Hi Alex,

      My experience is different from you. I get a 'no-can-do' symbol when I pick up a case node and can't find anyplace where it will drop.  

    Thanks

    Mike

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    Robin Schuster (Cognigy)

    Hi Mike,

    Have you tried dragging the "ShareScan" Node to one of the circles inbetween the other "case" Nodes?
    You should be able to drop it there, the "no-can-co" cursor type should change.

    Best Regards,
    Robin

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